# WellBefore Delivery Guarantee

## 1. Introduction
This Delivery Guarantee provides coverage for items that are lost, stolen, or damaged during transit from WellBefore to a U.S. shipping address provided by the customer at the time of purchase.

## 2. Coverage
- **2.1 Lost Items**: Coverage applies to items shipped within the United States that have not arrived at the destination within 2 business days from the promised delivery date and are confirmed lost by the carrier.
- **2.2 Stolen Items**: Coverage applies to items shipped within the United States that are confirmed as delivered by the carrier, 2 business days have elapsed since the promised delivery date, and are reported as not received by the customer.
- **2.3 Damaged Items**: Coverage applies to items received in damaged condition, where damage occurred during transit within the United States.

## 3. Claim Process
- **3.1 Reporting**: Claims must be submitted within 14 days of the promised delivery date (for lost items) or within 14 days of receipt (for damaged items).
- **3.2 Documentation**: Customers must provide proof of damage (e.g., photographs) or non-delivery (e.g., police report for stolen items, when required by WellBefore).
- **3.3 Investigation**: WellBefore reserves the right to investigate claims, including contacting the shipping carrier and verifying details with the customer.

## 4. Compensation
- **4.1 Refund or Replacement**: Approved claims will be resolved by replacement of the item or a refund, at WellBefore’s discretion.
- **4.2 Limitation of Liability**: Maximum liability under this Guarantee is limited to the original purchase price of the item.

## 5. Exclusions
This Guarantee does not cover:
- **5.1 Delivery Delays**: Delays due to carrier issues, weather, natural disasters, or other factors outside WellBefore’s control.
- **5.2 Incorrect Address**: Items shipped to an incorrect or incomplete address provided by the customer.

## 6. Fees
- **6.1 Guarantee Fee**: The fee for this Guarantee is shown at checkout and is non-refundable.

## 7. Limitations
- **7.1 Purchase Timing**: The Guarantee must be selected and purchased during checkout. It cannot be added after the order is placed.
- **7.2 One-Time Use**: The Guarantee covers a maximum of one (1) replacement shipment per order.

## 8. Changes to Terms
WellBefore reserves the right to update or modify these Guarantee terms at any time. Changes are effective immediately upon posting to the WellBefore website.

## 9. Governing Law
This Guarantee is governed by and construed in accordance with the laws of the State of Texas, United States.

## 10. Contact Information
For questions or to file a claim under this Guarantee, please contact WellBefore Customer Service:
- **Live Chat**: Available through our website for immediate assistance.
- **Email**: [support@wellbefore.com](mailto:support@wellbefore.com)
- **Phone or Text**: [214-416-9009](tel:214-416-9009)