# Frequently Asked Questions (FAQs) Have questions about our wellness products, shipping times, or anything else? This FAQ should answer most things, but if you can't find what you're looking for, just send us a message on [Live Chat or email us](https://wellbefore.com/pages/contact-us). ## I. About Us - **“How long has your company been around?”** Our family is in this business because we saw a huge need for transparency and affordable products. [WellBefore](https://wellbefore.com/) (formerly HonestPPE Supply) was a concept tested "offline" in February of 2020 with B2B customers and became an e-commerce portal for everyday customers shortly after. We have sold and shipped hundreds of thousands of products as of May 2020, especially to first responders, non-profits, police forces, essential workers, dentists, and more. ## II. Discounts - **“Do you offer discounts to first responders, schools, front-line workers and non-profits?”** Yes, absolutely! Upon entering our website you will be offered a 5% discount. If you run into any trouble, please reach out to our support team for assistance. ## III. Manufacturers - **“Who are your manufacturers and where are they based?”** We work with different local and international suppliers. Please reach out to support for specific products. ## IV. MOQ (Minimum Order Quantity) - Each product has a different MOQ which can be seen on the product page itself. To change the quantity of your order before proceeding to checkout, click on the drop-down box and you'll see our available set quantities there. ## V. KN95 Product Details and Information - **“What's the difference between N95 and KN95?”** N95 masks are the US standards for respirator masks; KN95 masks are the Chinese standards. Both consist typically of several layers of a polypropylene plastic polymer and are designed to be worn over the mouth and nose secured by straps. Both filter out at least 95% of tiny 0.3-micron airborne particles, making them effective for germ protection. Check this [comparison sheet from 3M](https://multimedia.3m.com/mws/media/1791500O/comparison-ffp2-kn95-n95-filtering-facepiece-respirator-classes-tb.pdf) for exact differences. Below are each country's code for standard masks: - The N95 is the USA Code. - The KN95 is the Chinese code. - The DS is the Japanese code. - The [KF94](https://wellbefore.com/products/kn95-mask-3d-style)/KMOEL is the Korean code. - The FFP2 is the European Union & United Kingdom code. - **“Why do the KN95 seem to have holes in them?”** Those aren't holes—they're where the mask's fabric layers are fused together with heat, creating a strong seal while still allowing comfortable breathing. - **“Tell me more about the thickness level for the masks?”** Our efficient design achieves over 95% filtration with a comfortable, breathable thickness. Thicker masks can be harder to breathe through and heavier to wear, especially for all-day use. - **“Do your KN95 masks really have 95% filtration?”** According to lab results from our manufacturers, our KN95 masks have filtration above 95%. Contact us through [Live Chat or email](https://wellbefore.com/pages/contact-us) to see the results. - **“How long do you recommend wearing the KN95 masks?”** The masks are suggested for one-time use, disposable. Please see the [CDC's recommendations](https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/about-face-coverings.html) for usage. - **“Why do your KN95 masks say they’re for 'non-medical use'?”** In the US, FDA-approved manufacturers cannot claim "for medical use" on packaging unless they have specific FDA approval. China restricts exports with "for medical use" labeling unless the factory is on the CDC Appendix A list. If you see KN95 masks with FDA or CE logos claiming "for medical use" from other vendors, be cautious—they might be counterfeit. ## VI. FDA Approved or Registered - **“Are your face masks FDA and CE-approved or registered?”** Our manufacturer for [KN95](https://wellbefore.com/products/kn95-disposable-fda-ce) and [3-PLY](https://wellbefore.com/products/disposable-3-ply-face-masks) masks is FDA-registered. We can provide documents upon request through email. For FDA-registered manufacturers, they cannot claim "for medical use" on packaging until approved by the FDA. Our newest [N95 masks](https://wellbefore.com/products/n95-medical-mask-fda?variant=19946170679425) are NIOSH certified. ## VII. Payment Modes - **“What forms of payment do you accept?”** We accept all major Credit/Debit Cards (Visa, MasterCard, Amex, etc.), Apple Pay, PayPal, and Google Pay. For Wire Transfers and ACH payments, contact us through Live Chat. ## VIII. Shipping - **Important Shipping Notice:** We aim to process every order within 24 - 48 business hours. The estimated time of arrival (ETA) shared during checkout will consider these processing hours. Reach out to our live chat for any questions. ## IX. Delivery Turnaround Times (TAT) and Concerns - **“I’m having delivery issues!”** Due to fluctuating package volumes, carriers may experience delays. We aim to release your order within 48 business hours from our warehouse in Carrollton, TX. If your order is not received within the promised ETA, please [contact our customer service team](https://wellbefore.com/pages/contact-us). - **“How soon will I get my order?”** We try to process and ship your order within 24 business hours. Orders within the US will usually arrive within 5-10 business days depending on the shipping option selected during checkout. ## X. Changing Order Quantity - Unfortunately, once your order is processed, we are unable to modify quantities or billing information. If your order hasn’t been shipped, please contact our customer service team to assist with a cancellation. ## XI. Cancellations, Returns, and Refunds - To learn about our return and refund policy, please [click here](https://wellbefore.com/pages/shipping-returns). ## XII. Pricing - **“I'm skeptical about your prices, why are they so low?”** Our mission is to provide affordable wellness products. We cut through price gouging by sourcing directly from local and international manufacturers, avoiding middlemen and profit-hungry companies. ## XIII. Wholesale, Distribution, and International Shipping - **“I want to help you help others, do you work with wholesalers and distributors or help with sourcing products?”** Yes! [Head over to this link](https://wellbefore.com/pages/wholesale-distribution-sourcing) for more information on our distributor and sourcing program. - **“I need to place a really big order; how much can you fill?”** We can fulfill orders in high volumes. Please reach out via Live Chat for large quantity orders, and we’ll give you a realistic view of our inventory count, time of arrival, and bulk pricing. - **“Does WellBefore ship to Canada?”** Yes, we ship orders within 24 business hours to all provinces within Canada.