# Shipping & Returns

## Defects, returns, and refunds

Thank you for trusting WellBefore with your Medical Supplies needs. By placing an order or making a purchase at WellBefore, you agree to the terms set forth in our [Terms & Conditions](https://wellbefore.com/pages/privacy-and-terms).

## International Shipping Terms

**International Shipping Disclaimer:** All international orders are shipped DAP (Delivered at Place). Customers are solely responsible for any and all import duties, taxes, customs clearance fees, and other related charges, which are not included in the item price or shipping cost.

### I’m not satisfied with my purchase

If you're not completely satisfied with your purchase, please contact our customer service team. Below is the return process:

1. We can process a return authorization for the product. Once authorized, we will provide a return label and cover the shipping costs.
2. For orders over $55, compensations (WellBefore Gift Cards, Replacements, or Refunds) are provided after items are received and reviewed. For orders under $55, Gift Cards or Refunds are issued once tracking confirms the return.
3. **Return Standards:** Products must be unopened, unused, in original packaging, and in the same condition as shipped. No exceptions.

### Some things you should keep in mind for returns:

- **United States orders:** Return requests accepted within 14 calendar days from delivery date. Requests after this period will not be accepted.
- **International orders:** For orders shipped outside the United States (Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, New Zealand, Poland, Portugal, Romania, Slovakia, Spain, Sweden, United Kingdom), return requests accepted only within 7 calendar days from delivery. Customers are responsible for carrier fees for returns.
- Some products are not eligible for returns or require pre-evaluation. These exceptions are indicated on the product page.
- Opened boxes, bags, or wrappings are not eligible for returns. Original packaging must be returned in original condition, free of damages.
- **Replacements** are processed like regular purchases. We ship within 24 business hours after confirming the return has been received and verified at our Warehouse.
- **Refunds** may take 15 business days or more to appear on your account balance.

### My order is damaged or defective

If you receive a defective item (manufacturer defect or shipping damage), please contact our Wellness Advisors. For defective merchandise:

- We require pictures of defects, packing slip or label, and exact quantity of affected items.
- Any request without pictures and correct quantity will be rejected.

### My order never arrived or I’m missing an item

If your order didn’t arrive or an item is missing, please contact our Wellness Advisors.

- Shipping carriers sometimes make scanning mistakes. We may ask you to wait while we investigate.
- If your package has not been located within 48 business hours of the delivery scan, we will process a reshipment or compensation based on your preference.
- We offer only one reshipment per order. Provide an address where the package will be safe.

### Some final notes

- When an entire order is returned, replacements, gift cards, or refunds are calculated based only on the total amount paid for products. Taxes and shipping costs are not included for returns due to fitting or discomfort issues.
- When returning defective items, refunds and gift cards include taxes. If the entire order is returned, shipping costs are also included.
- Returned item(s) or box(es) must be handed directly to the courier by the customer. **Scheduled pickups are not available.**
- Some orders may not be eligible for returns, refunds, or exchanges due to the nature of certain products. Please read product details carefully before adding items to your cart.

## Shipping

We ship from Texas. We are not responsible for delays caused by the carrier.

We are not responsible for lost or stolen items once delivered. Please contact the carrier directly to file a complaint. Once an item has been shipped, responsibility shifts to the purchaser.